General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I access my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
- What do I do if I get a “booking overstay” notification email?
- Does Mobypark offer a shuttle service?
- Can I pay for my long-term booking on a monthly basis instead of all at once?
- Can I drive in and out within the time I have reserved?
- How to book a parking spot without a current license plate?
- Can I change the license plate on my current parking booking?
- When can I ask for a refund?
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
I can't find my question in the list above
How can I arrange a key pick up for my parking?
Are you an individual?
In case your parking is available for rent, but you are not in the place to give the key/card to the driver, you can always arrange a key pick-up point by yourself with a commercial establishment close by you.
We recommend the key pick-up point be within walking distance of your parking spot and that you personally arrange with them. We also ask you to update your parking access description to include the address and opening/closing hours of the pick-up point, so drivers know in advance about the pick-up location and during what hours they must arrive and leave to pick up and drop off the keys.
Remember that the upcoming bookings are still managed by you, meaning you must accept or refuse them by yourself within 24 hours of the booking request.
Do you represent a company, hotel, public garage, real estate (management) company, owners association, or a (semi-) public organisation?
This question doesn't apply to you. To rent out your parking through Mobypark click here. In case of question, contact us through business@mobypark.com.
General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I access my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
- What do I do if I get a “booking overstay” notification email?
- Does Mobypark offer a shuttle service?
- Can I pay for my long-term booking on a monthly basis instead of all at once?
- Can I drive in and out within the time I have reserved?
- How to book a parking spot without a current license plate?
- Can I change the license plate on my current parking booking?
- When can I ask for a refund?
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
How can I arrange a key pick up for my parking?
Are you an individual?
In case your parking is available for rent, but you are not in the place to give the key/card to the driver, you can always arrange a key pick-up point by yourself with a commercial establishment close by you.
We recommend the key pick-up point be within walking distance of your parking spot and that you personally arrange with them. We also ask you to update your parking access description to include the address and opening/closing hours of the pick-up point, so drivers know in advance about the pick-up location and during what hours they must arrive and leave to pick up and drop off the keys.
Remember that the upcoming bookings are still managed by you, meaning you must accept or refuse them by yourself within 24 hours of the booking request.
Do you represent a company, hotel, public garage, real estate (management) company, owners association, or a (semi-) public organisation?
This question doesn't apply to you. To rent out your parking through Mobypark click here. In case of question, contact us through business@mobypark.com.
I can't find my question in the list above