General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I access my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
- What do I do if I get a “booking overstay” notification email?
- Does Mobypark offer a shuttle service?
- Can I pay for my long-term booking on a monthly basis instead of all at once?
- Can I drive in and out within the time I have reserved?
- How to book a parking spot without a current license plate?
- Can I change the license plate on my current parking booking?
- When can I ask for a refund?
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
I can't find my question in the list above
What do I do if I get a “booking overstay” notification email?
In order to exit some of our parking locations, you need to press the digital “open gate” button (through the link in your booking confirmation email). However, some of our parking lots have license plate recognition or other systems that identify your car and automatically open the exit gate, allowing you to get out without pressing the button.
When you receive an overstay notification email, there are two possible scenarios:
- You parked longer than your initial booking time. In this case, you'll need to pay for the overstayed time through the “finish the overstay payment” link (that you can find on the “booking overstay” notification email), in order to stop the overstay counter and open the gate. Once you pay for the overstayed time, a new “open gate” button will appear and you'll have 15 minutes to exit the parking.
- You left the parking space in time. In this case, please disregard any overstay notification emails. If you have left in time, you won't be charged any additional fees.
General
For drivers
- How do I find a parking space on Mobypark?
- How do I book a parking space?
- How do I access my parking space?
- What happens if I don't leave the rented parking space in time?
- How do I pay for my parking?
- How can I cancel my parking reservation?
- How can I change my parking reservation?
- How do I receive an invoice?
- How to get in contact with the parking owner?
- What happens if my booking gets refused/missed?
- How can I extend my booking?
- How long does it take to receive my refund?
- Does my car fit in the parking space?
- How do I know the status of my parking reservation?
- What happens if my parking reservation is declined?
- Can I pay the owner directly?
- What is the difference between instant booking and non-instant booking (manual) booking?
- What do I do if I get a “booking overstay” notification email?
- You parked longer than your initial booking time. In this case, you'll need to pay for the overstayed time through the “finish the overstay payment” link (that you can find on the “booking overstay” notification email), in order to stop the overstay counter and open the gate. Once you pay for the overstayed time, a new “open gate” button will appear and you'll have 15 minutes to exit the parking.
- You left the parking space in time. In this case, please disregard any overstay notification emails. If you have left in time, you won't be charged any additional fees.
- Does Mobypark offer a shuttle service?
- Can I pay for my long-term booking on a monthly basis instead of all at once?
- Can I drive in and out within the time I have reserved?
- How to book a parking spot without a current license plate?
- Can I change the license plate on my current parking booking?
- When can I ask for a refund?
What do I do if I get a “booking overstay” notification email?
In order to exit some of our parking locations, you need to press the digital “open gate” button (through the link in your booking confirmation email). However, some of our parking lots have license plate recognition or other systems that identify your car and automatically open the exit gate, allowing you to get out without pressing the button.
When you receive an overstay notification email, there are two possible scenarios:
For parking owners
- How do I offer my parking space for rent?
- How do I give access information about my parking space?
- Who sets the price for renting my parking space?
- How do I receive the payment when I rent my parking space?
- Is it legal to sub-let my parking space?
- What if the person renting my parking space does not leave it?
- How can I edit the availability of my parking space?
- How does the parking key management service work?
- How to be in touch with drivers?
- How can I cancel an accepted reservation?
- How can companies and other businesses (Hotels, Malls, Public Garages, and Semi-Public Organisations) offer parking spaces for rent on Mobypark?
- How can individuals offer parking spots for rent on Mobypark?
- How can I arrange a key pick up for my parking?
I can't find my question in the list above